The financial losses are not unusual for a tech startup, but Zendesk wants to go public at a time when investors have fled riskier tech stocks to back companies with more solid revenue and profit. While not as well known to average consumers as its Market Street neighbor Twitter, Zendesk's cloud-based software is increasingly a staple among small- to medium-size businesses that use the technology to manage customer relationships. "Zopim has a great track record of providing tools for proactive customer experiences to customers worldwide," McDermott, Zendesk's executive senior vice president of product development, wrote on the company blog. In 2011, the startup moved into San Francisco's Mid-Market neighborhood in a deal that won the company a six-year break from payroll taxes. [...] city officials have praised Zendesk for being a model in local charity efforts that include helping students in schools, using Mid-Market caterers and restaurants for company events, and creating a website to connect homeless people with resources.
Reported by SFGate 3 hours ago.
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