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Small Business: How to respond to negative online reviews

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Business owners in every industry have a love-hate relationship with online review sites. They understand the value but are terrified of seeing a negative review about their business.  Customers have always given negative and positive feedback on restaurants, retailers and businesses of all types directly to their peers, but online review sites have expanded the reach of reviews astronomically. Instead of being afraid, view negative reviews as an opportunity to turn an unhappy customer into a… Reported by bizjournals 5 hours ago.

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